Maybe State Farm should be paying attention to Twitter.
Just in case you're keeping track, the car caught fire 12:30ish Friday morning. Monica was on the phone with State Farm by 1:15, who told her that they couldn't give her a claim number at that time because their computers go down at midnight. Really?! Because accidents stop after midnight?
Gets a claim number by 9 AM, talks to "total loss" at 10 AM (Friday still), which means that the department dealing with this burned out hunk of metal that's still sitting on our driveway has had well over 24 hours to get it removed.
If, by chance, this car had caught fire on the highway, it would have been removed within the hour. Since it's sitting in our driveway, they take their sweet time.
The company who is supposed to tow it called yesterday from a Dallas area code which makes me wonder...isn't there anyone in San Antonio that can tow this car? And the lady tells me that they will "be there by 5, and if not today (Friday) then tomorrow."
It's currently 9 PM Saturday and the car is still sitting on our driveway, and I don't think they're coming to pick it up today. And I'm betting money they won't come get it tomorrow, either. Happy Mother's Day!
Let me just say this: State Farm, you've really FUBARed this one.
Just to follow up...State Farm did contact Monica early this week and apologized for this miscommunication with the towing company. They're evidently paying attention to what's being said about them online, too, because the person who called mentioned my twitter rant. The car was picked up Monday morning, and we're waiting to hear from them about the claim.
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